• Help the way we support our daily operations in Planning and Building Services.
• Full time, permanent opportunity
• Band 5: $79k-$92k per annum (depending on experience) +12% superannuation

About the team
The Planning and Building Services Department ensures that building and planning applications meet regulation and legislative requirements.

This includes processing and assessing building related and planning applications including pre-applications, conducting site inspections, facilitating the public notification of planning applications, issuing notices of decisions, conducts planning appeals, answering queries and preparing relevant reports as required. The team also administers and enforces planning and building legislation and represents Council at VCAT, VBA and in courts.

About the role
As a Senior Business Support Officer, you will provide efficient and effective business support across the Urban Planning and Statutory Building Services teams. This includes the administration of the Building Act 1993; the Planning and Environment Act 1987 and the Subdivision Act 1988.

Key responsibilities include:

• Contributing to the continuous improvement of workflows, templates and quality assurance practices.
• Providing specialist advice, coaching and quality assurance to other staff in the team, promoting best practice and continuous improvement.
• Overseeing administrative workflows, including coordinating the processing of planning and building applications.
• Maintaining accurate data, records and statutory reporting, including filing and storing of planning and building permits and documentation.
• Managing correspondence, meetings, customer enquiries and legislative documentation, ensuring all tasks meet statutory timeframes and organisational standards.

About you
You are an experienced and highly capable business support professional with a strong understanding of planning, building and regulatory environments. You communicate with clarity, confidence and diplomacy, and are known for your ability to build positive relationships with both internal stakeholders and the community.

You’re approachable and supportive, and you enjoy sharing your knowledge and assisting others, helping to build consistency, confidence and good practice within the team.

The following is also required:

• Strong administration skills with experience working in a similar role.
• Some knowledge of the relevant Acts, Regulations, Planning Scheme provisions and Local laws.
• Ability to convey information with clarity and diplomacy
• Confidence interpreting plans and regulatory documents
• Effective critical thinking and judgement skills
• Ability to navigate sensitive or complex matters and processes with professionalism
• Experience in the use of financial management, customer request or similar database software

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Employee Working with Children Check 
• New National Police Record Check 
• Evidence of right to work in Australia. 

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. 

Position Description
 Senior Planning and Building Business Support Officer - Position Description.pdf

Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page) 

Closing date: 26 March at 11.55pm

For further information or a confidential discussion please contact Stav Athanasopoulos Coordinator Planning & Building Business Support on 9524 3489 or email sathanasopoulos@gleneira.vic.gov.au

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you: 

• Hybrid work environment and Flexible work options
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council’s extensive Learning and Development programs
• Reward and recognition programs  
• Comprehensive leave entitlements  
• Corporate gym memberships at Glen Eira Leisure  

Working at Glen Eira City Council 
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality  services. 

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.