• Bring your administrative skills to our Community Safety and Compliance department
• Part Time, permanent opportunity (60.8 hours per fortnight)
• Band 4: $36.74-$39.21 (depending on experience) per hour + superannuation

About the role
As a Business Support Officer, you will provide administrative support across all functional areas within the Community Safety and Compliance Department, including Local Laws, Parking and Safety, Animal Management, Public Health, and Infringement Appeals.

This is a varied and fast-paced role that supports the entire Department by delivering efficient administrative services, maintaining systems, processing invoices, responding to customer enquiries and assisting with reporting and data management.

While the role provides support across all service areas, there will be a particular focus on assisting with administrative functions within Animal Management.

Your day-to-day will include:

• Acting as the first point of contact for animal management and pet registration enquiries via phone and written correspondence.
• Allocating customer requests, complaints and incidents to relevant Officers.
• Providing information on pet ownership and registration.
• Processing animal registrations, renewals and transfers.
• Updating registered animal details.
• Maintaining accurate records in Council systems.
• Facilitating refunds to customers where required.
• Other administrative tasks based on service needs and to maintain business continuity across the department.

About you
You are a highly organised and customer‑focused professional who values teamwork, embraces variety, and applies a detail‑driven, proactive approach to delivering accurate, high‑quality outcomes.

The following is also required:

• Experience in an administrative or business support role, ideally within a regulatory or compliance environment.
• An interest in or understanding of Animal Management, Local Laws, Parking, Public Health or compliance-based‑ services.
• Excellent customer service skills and the ability to communicate clearly and professionally both verbally and via written correspondence.
• Confidence using databases and systems, with strong data entry and record‑keeping skills.
• Demonstrated ability to consistently follow established procedures and guidelines.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Police Check
• Employee Working with Children Check
• Evidence of right to work in Australia

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. 

Working at Glen Eira City Council  
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.  Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact. 

Employee Benefits
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We offer will offer you:

• Hybrid work environment and Flexible work options.
• A supportive and collaborative team environment where your ideas are welcomed.
• Access to paid training and participation in Council’s extensive Learning and Development programs.
• Reward and recognition programs.
• Comprehensive leave entitlements.
• Corporate gym memberships at Glen Eira Leisure.

Position Description

  Business Support Officer (Community Safety and Compliance) - Position Description.pdf

How to apply

All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page) detailing your experience and how it relates to the role.

Closing date: Thursday 9 April 2026 at 11.55pm

For further information or a confidential discussion please contact Callum McPherson, Coordinator Appeals & Business Support, on 9524 3382 or email cmcpherson@gleneira.vic.gov.au