• Support the leadership and development of Wellness Instructors across multiple sites.
• Part-time opportunity, 11.4 hours per week
• $36.69 per hour + Superannuation

Why Join Glen Eira Leisure?

• Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
• Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
• Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and professional development.

About the Role

As the Wellness Assistant Team Leader, you will support the Wellness Team Leader in the day-to-day delivery of high-quality wellness programs across Glen Eira Leisure. You will assist with staffing, timetabling, instructor support and ongoing program development to ensure members receive exceptional wellness experiences.

Working closely with Wellness Instructors and key stakeholders, you will provide leadership, guidance and operational support while contributing to service excellence, continuous improvement and positive health and wellbeing outcomes for our community.

The role combines people leadership, administrative coordination and direct program delivery, making it an exciting opportunity for someone passionate about wellness and fitness who is looking to further develop their leadership career.

Key Responsibilities

• Team Leadership: Support Wellness Instructors through day-to-day leadership, guidance, mentoring and operational support.
• Staffing and Timetabling: Assist with staffing, timetabling and instructor coverage to ensure programs operate effectively across multiple sites.
• Instructor Development: Support instructor onboarding, training and ongoing professional development.
• Program Delivery: Provide specialist support relating to wellness programs, instructor practices and customer outcomes.
• Performance Monitoring: Monitor class attendance, participation trends and customer feedback to identify opportunities for service improvement.
• Program Growth: Support the delivery of new programs, promotions, special events and community-based initiatives.
• Customer Service: Assist in maintaining a welcoming, professional and customer-focused environment and support complaint resolution where required.
• Administration: Assist with record keeping, staff communications and reporting requirements.
• Safety and Compliance: Ensure wellness studios and programs meet organisational policies, procedures and safety standards.
• Direct Service Delivery: Deliver wellness classes and provide direct program support as required.

We Are Looking For

• A Wellness Professional: Someone passionate about health, wellbeing and creating positive member experiences.
• A People Leader: Someone who enjoys supporting, mentoring and developing others to succeed.
• A Strong Communicator: Someone who can build positive relationships with instructors, members and stakeholders.
• An Organised Coordinator: Someone who can successfully manage timetables, resources and competing priorities.
• A Customer-Focused Professional: Someone committed to delivering exceptional customer experiences and service excellence.
• A Continuous Improver: Someone who identifies opportunities to enhance participation, engagement and program quality.

Skills and Experience

• Experience delivering wellness, group exercise or health-focused programs.
• Experience supporting, supervising or mentoring staff in a leisure, fitness or customer service environment.
• Knowledge of wellness and mind-body programs including Yoga, Pilates, Meditation and related offerings.
• Experience coordinating class timetables, instructor coverage and program resources.
• Strong customer service, communication and stakeholder relationship skills.
• Demonstrated ability to monitor program performance and implement service improvements.
• Well-developed organisational and time-management skills.
• Strong problem-solving, conflict resolution and complaint-handling skills.
• Proficiency in computer systems, administration and operational record keeping.
• Understanding of workplace health and safety, risk management and child safety requirements.

Qualifications

• Certificate III in Fitness.
• Current First Aid and CPR Certificate.

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

• Employee Working with Children Check
• National Police Check
• Pre-employment Health Declaration
• Evidence of right to work in Australia
• Qualification check
• Reference checks

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description

 Wellness Assistant Team Leader - Position Description.pdf

Apply Now!

All applications must be submitted online by clicking the Apply button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter of no more than one page

Closing date: Sunday 1st November at 11.55pm

For further information or a confidential discussion, please contact Shelley Dingwall, Wellness Team Leader, on 9575 7162 or email SDingwall@geleisure.com.au