Senior IT Service Desk Officer
- Digital and Technology Services
- Full-time
- Closing on: Jun 12 2026
*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch.
About the role
- Act as the senior escalation point for complex incidents, M365/Windows 11 issues, and corporate application disruptions.
- Provide day-to-day technical guidance and coaching to junior team members to build capability and confidence.
- Troubleshoot network fundamentals (LAN/WAN, Wi-Fi, VPN), support VMware environments, and perform initial triage on endpoint security alerts.
- Install, configure, and maintain the corporate device fleet (laptops, mobiles, meeting room tech) using modern MDM solutions.
- Leverage AI tools and automation to optimise workflows, update the Knowledge Base, and improve service delivery.
More information about the role can be found here
*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch here
Applications close: Friday 12 June.
Redwolf and Rosch have been exclusively retained by Glen Eira City Council to deliver this recruitment search. Any applications will be redirected to Redwolf and Rosch and managed via the campaign.
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
Recommended for you
Coordinator Advocacy and Partnerships
Public Affairs
