• Are you organised, detail-oriented, and ready to support a dynamic team? Be a Business Support Officer with us!
• 1 x Full time permanent role
• 1 x Full time temporary role for 12 months
• $70K - $75K per annum (dependent on experience) + superannuation

About the team
The Planning & Building Services Department provides statutory services for the built environment and planning regulations within Glen Eira. There are three teams within the Department, being: 

• Urban Planning 
• Statutory Building Services 
• Planning and Building Business Support 

The work done by the team includes processing and assessing building related and planning applications including pre-applications, conducting site inspections, facilitating the public notification of planning applications meetings, issuing notices of decisions, conducting planning appeals, answering queries and preparing relevant reports as required. The team also administers and enforces planning and building legislation and represents Council at VCAT, VBA and in courts.

About the role
As a Business Support Officer, you will provide essential administrative and operational support to the Planning and Building Services team. Your responsibilities will include assisting with planning applications, building regulations, and supporting the team in day-to-day service delivery tasks as referenced above.

Other responsibilities include:

• Assist the general public with their enquiries at the counter, by telephone, in email, or through other Council customer services delivery methods
• To provide good quality and timely administrative support for Planning and Building Permits
• Provide excellent customer service to all internal and external customers.

About you
We are looking for a highly organised and proactive individual with strong administrative skills. You will have excellent attention to detail, the ability to manage multiple tasks, and the confidence to liaise with both internal and external stakeholders. If you are motivated, communicative, and thrive in a fast-paced environment, we would love to hear from you.

The following is also required:

• Relevant previous experience working within a similar role.
• Substantial experience in a customer orientated role
• Computer literacy (Microsoft Office products).
• Experience in the use of financial management, customer request or similar database software

 Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Interview information
In order to best manage the selection process, all shortlisted candidates will be contacted before 5 pm on Tuesday, 3 December 2024, to arrange an interview. The interviews will take place in person or by video conference.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Employee Working with Children Check
• New National Police Record Check
• Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description
Planning and Building Business Support Officer Role - Position Description.PDF

Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page)
• Respond to the following screening questions which will appear as part of the application form;   
  • Which role would you like to be considered for (Permanent full-time role, temporary full-time role of 12 months or for both roles)?

Closing date: Monday 2 December 2024 at 11.55pm

For further information or a confidential discussion please contact Lauren Richardson, Manager Planning and Building Services on 9524 3816 or email LRichardson@gleneira.vic.gov.au

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We offer will offer you:

• Hybrid work environment – Average of 3 days in the office (or pro rata) 
• Flexible work options 
• A supportive and collaborative team environment where your ideas are welcomed 
• Access to paid training and participation in Council’s extensive Learning and Development programs 
• Reward and recognition programs 
• Comprehensive leave entitlements 
• Corporate gym memberships at Glen Eira Leisure 

Working at Glen Eira City Council
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.