IT Service Desk Officer
- Digital and Technology Services
- Full-time
- Closing on: Jun 12 2026
*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch.
About the role
- Provide responsive Level 1–2 technical support across desktop, mobile, and collaboration technologies.
- Log, track, and resolve incidents/requests within an ITIL-aligned ITSM system, meeting established SLAs.
- Support Microsoft 365 (Teams, SharePoint, OneDrive), Windows 11, laptops, mobile devices, and meeting room tech.
- Identify and escalate potential security incidents, phishing attempts, or suspicious activity.
- Contribute to service delivery enhancements and participate in a rotating on-call roster as required.
More information about the role can be found here
*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch here
Applications close: Friday 12 June.
Redwolf and Rosch have been exclusively retained by Glen Eira City Council to deliver this recruitment search. Any applications will be redirected to Redwolf and Rosch and managed via the campaign.
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
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