Information Services Officer
- Help people discover, learn, and connect at Glen Eira libraries
- Casual positions available
- $49.86 - $53.22 per hour, inclusive of 25% casual loading, (dependent on experience) + 12% superannuation
About the role
As a Casual Information Services Officer, you will provide professional information services and responsive customer support across all Glen Eira library branches. Working rostered shifts, you will help maximise community access and satisfaction by delivering courteous, knowledgeable assistance in a welcoming library environment.
Other responsibilities include:
- Deliver high quality information and readers advisory services to customers using a range of information resources including books, online resources and referral to other appropriate agencies.
- When rostered as the Person in Charge, ensure the effective management of the branch by directing staff and reporting building, cleaning and maintenance issues.
- Perform a range of rostered library operations that support customers in a self-service environment based on a high level of knowledge of library products and services, including promotion and provision of assistance accessing all eResources.
- Where required, provide support and undertake duties in other library areas to meet the operational requirements of Glen Eira Libraries and deliver quality customer service to the community. You may be required to work weekdays, evenings and weekends at any branch of Glen Eira Libraries according to a roster.
About you
You are a customer focused professional with a passion for delivering high-quality library services. With strong communication skills, you are comfortable working across multiple library branches and thrive in a dynamic, team-based environment.
The following is also required:
- Librarian or Library Technician qualification acceptable for membership of the Australian Library and Information Association
- Relevant customer service experience in supporting community focused services in education, information or technology.
- Current Drivers License
Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.
Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
- Employee Working with Children Check
- New National Police Record Check
- Pre-employment Medical Assessment
- Evidence of right to work in Australia.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Position Description
Information Services Officer - May 2025.pdf
Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:
- Attach your resume
- Attach a cover letter (no more than one page)
Closing date: Sunday 7th June 2026 at 11.55pm
For further information or a confidential discussion please contact Joanne Berreen, Coordinator Library Engagement on 9524 3656 or email JBerreen@gleneira.vic.gov.au.
What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:
- Flexible work options
- A supportive and collaborative team environment where your ideas are welcomed
- Access to paid training and participation in Council’s Learning and Development programs
- Reward and recognition programs and Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure
Working at Glen Eira City Council
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.
Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
