Administration Officer
- Join a passionate team that values collaboration, positivity and customer service excellence
- Enjoy variety in your work while building connections across the Glen Eira Leisure community
- Part-time position (22.8 hours per week) and casual opportunities available
- $33.40 per hour (not including casual loading) + Superannuation
Key responsibilities:
- Handling customer enquiries across phone, email, and in-person.
- Processing membership requests, cancellations, credits, and refunds.
- Managing and maintaining customer account details.
- Responding to and resolving billing enquiries and disputes and follow up on outstanding payments.
- Collaborating with internal teams to ensure seamless operations across GEL facilities.
About You
You are a natural problem-solver with strong administrative skills and a genuine passion for delivering excellent customer experiences. You communicate confidently with a diverse range of people and can manage sensitive or complex enquiries with professionalism, empathy, and discretion.
To be successful in this role, you will bring:
- Experience in an administration, customer service, membership, or client-facing role.
- Strong organisational skills and exceptional attention to detail.
- Excellent communication, relationship-building, and conflict resolution skills.
- Sound technical aptitude and the ability to quickly learn new systems and processes.
- A collaborative approach and a positive, proactive attitude.
- The ability to prioritise tasks effectively and work efficiently to meet deadlines.
- Current First Aid (HLTAID011) and CPR (HLTAID009) certificates, or the willingness to obtain them.
Why Join Glen Eira Leisure?
At GEL, you will join a vibrant team committed to improving the health and wellbeing of our community. We offer:
- A supportive and energetic workplace culture.
- Varied tasks with exposure to multiple departments.
- Flexibility of across hours each day.
- Competitive pay rate and opportunities for additional hours during peak periods.
- Staff benefits and access to our state-of-the-art facilities.
- Professional development and ongoing training opportunities.
Position Description:
Administration Officer - Position Description.pdf
Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
- Providing a Employee Working with Children Check
- Completing a new National Police Record Check
- Providing evidence of right to work in Australia.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
How to Apply
Click ‘Apply’ to submit:
- Your resume
- A short cover letter (no more than one page) telling us about you, your experience, and what excites you about this role
- Answers to a few brief screening questions
Closing date: Monday 13th July, 2026 at 11.55pm
For further information please contact Mairead Clarke, Finance and Administration Team Leader on (03)9575 7100 or email mclarke@geleisure.com.au
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
