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Technology Experience & Service Delivery Coordinator

  • Digital and Technology Services
  • Full-time
  • Closing on: Aug 16 2026
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*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch.

Note: For the purpose of recruitment, this role has been advertised as IT Service Delivery Lead, however within the organisation the role is known as Technology Experience & Service Delivery Coordinator.

About the role

  • Team Leadership: Lead, coach, and roster a team of IT Service Desk Officers (3 direct reports), fostering technical growth and a strong customer-centric service culture.
  • Service Management & ITIL: Oversee daily service delivery, incident/request/change/problem management, and operational performance across M365, Windows 11 environments, server-based applications, and identity management.
  • Continuous Improvement: Monitor service trends, analyse operational metrics, and execute continuous improvement initiatives to enhance security, efficiency, and overall user satisfaction.
  • Technology Adoption & Enablement: Lead tech communications, user guidance, and change activities to ensure seamless adoption of new tools, platform updates, and feature rollouts.
  • Infrastructure & Vendor Oversight: Manage dependencies across M365, Active Directory, Entra ID, Defender, Purview, VMware, and collaborate with external vendors and managed service providers.
  • Operational Governance & Budgeting: Contribute to operational planning, manage the Service Desk budget, oversee relevant contracts, and ensure alignment with cyber security frameworks.

More information about the role can be found here

*PLEASE DON’T APPLY VIA THIS PAGE* - Applications must be submitted directly to Redwolf and Rosch here

Applications close: 16 August 2026

Redwolf and Rosch have been exclusively retained by Glen Eira City Council to deliver this recruitment search. Any applications will be redirected to Redwolf and Rosch and managed via the campaign.

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

  • Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
  • Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
  • Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au

We value the knowledge, skills and talents that all people can share with our workforce and community.

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