• Full-time or Part-time | Permanent position
• Hybrid work environment | Flexible work options available
• Band 7: $109K- $123K per annum (depending on experience) + 12% superannuation

About the team
Digital and Technology Services sits within the Customer and Corporate Affairs directorate and enables Council staff to work effectively across offices, remote locations and the field. The team is responsible for workplace technology, IT service delivery, cyber security, infrastructure and digital platforms that support the organisation’s day‑to‑day operations.

About the role
As the Technology Enablement & Service Delivery Lead, you will help shape and elevate the organisation’s employee technology experience. You’ll ensure that staff have seamless access to secure, reliable, and modern digital tools - whether they’re working in the office, from home, or out in the field.

This role blends leadership, service delivery, and workplace technology expertise. You will lead a team of IT Service Desk Officers while championing a customer-focused approach that aligns services with business needs and delivers against agreed service levels, governance frameworks, and security standards.

A key part of your impact will be communication - keeping employees informed, supported, and confident through clear updates, helpful guidance, and the introduction of new features and improvements.

Key responsibilities include:

• Managing, coaching, and developing the IT Helpdesk team to deliver consistent, high‑quality, customer‑focused services.
• Overseeing incident, request, change, and problem management in line with ITIL practices.
• Monitoring service performance, analyse trends, and drive continuous improvement initiatives.
• Leading service communications, change enablement, and user adoption activities.
• Managing vendor relationships and support effective service delivery outcomes.
• Participating in a rotating on‑call roster when required.

About you
You are a collaborative and customer‑focused technology leader who is passionate about delivering reliable, secure, and user‑centred workplace technology services.

You bring strong service delivery expertise, excellent communication skills, and the ability to lead teams through operational demands, change, and continuous improvement.

You are comfortable translating technical concepts for non‑technical audiences and thrive where technology, people, and service outcomes intersect.

The following is also required:

• Tertiary qualifications in Information Technology, Computer Science, or a related discipline, and/or equivalent relevant industry experience.
• Experience leading an IT service delivery team and workplace technology services in a medium to large organisation.
• Strong knowledge of ITIL‑based service management practices.
• Experience administering and optimising Microsoft 365 services, Active Directory / Entra ID, collaboration platforms, and end‑user technologies.
• Ability to lead teams, manage vendors, and drive service improvement initiatives
• Strong understanding of cyber security, governance, and risk as they relate to workplace technology services.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Working with Children Check (Employee)
• New National Police Record Check
• Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description
Technology Enablement & Service Delivery Lead - Position Description - May 2026.pdf

Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page)

Closing date: Sunday 7 June at 11.55pm

For further information or a confidential discussion please contact Will Armstrong, Coordinator Workplace Technology Services and Cyber Security at WArmastrong@gleneira.vic.gov.au

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

• Hybrid work environment – Average of 3 days in the office
• Flexible work options
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council’s extensive Learning and Development programs
• Reward and recognition programs
• Comprehensive leave entitlements
• Corporate gym memberships at Glen Eira Leisure

Working at Glen Eira City Council
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.