• Full time permanent opportunity
• Band 6: $97k-$106k-per annum (depending on experience) + 12% superannuation

About the role
As the Senior Parking Appeals Officer you’ll be responsible for managing the internal review of Council-issued infringement notices, with a particular focus on escalated and complex matters across parking, local laws, animal management and planning enforcement.

The role requires you to apply sound legislative and policy judgement to deliver fair, consistent and well-reasoned decisions, supported by clear and professional written correspondence. You’ll also provide specialist advice, coaching and quality assurance to other staff in the Appeals and Business Support team, promoting best practice and continuous improvement relating to infringement matters.

Other responsibilities include:

• Contributing to the continuous improvement of appeals workflows, templates and quality assurance practices.
• Undertaking regular audits of Appeals Officers’ correspondence to ensure consistency, accuracy and compliance with legislation and Council standards.
• Supporting the preparation of briefs and documentation for court proceedings and hearings.
• Liaising with Fines Victoria to ensure up to date record-keeping in relation to infringements under their management.

About you
You are an experienced regulatory professional with a background in infringement management or internal review processes. With a sound understanding of relevant legislation and policies, you approach decision making thoughtfully, ensuring outcomes are fair, consistent and well reasoned. You communicate clearly and professionally, with the ability to prepare considered written responses for a diverse range of stakeholders. You’re approachable and supportive, and you enjoy sharing your knowledge and assisting others, helping to build consistency, confidence and good practice within the team.

You manage competing priorities and statutory timeframes with care and attention, working independently while contributing positively to a collaborative, service focused environment.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Employee Working with Children Check
• New National Police Record Check
• Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description
Senior Infringement Review Officer - Position Description.pdf

Apply NOW!

All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page)
• Respond to the multiple choice screening questions

Closing date: Monday 23 March at 11.55pm

For further information or a confidential discussion please contact Callum McPherson, Coordinator Appeals and Business Support on 9524 3382 or email CMcPherson@gleneira.vic.gov.au

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

• Hybrid work environment – Average of 3 days in the office
• Flexible work options
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council’s extensive Learning and Development programs
• Reward and recognition programs
• Comprehensive leave entitlements
• Corporate gym memberships at Glen Eira Leisure

Working at Glen Eira City Council
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.