• Help the way we support our daily operations in Planning and Building Services.
• 1x Full-time permanent opportunity
• 1x Full-time temporary (12-month parental leave cover)
• Band 4: $72k - $77k per annum (depending on experience) + superannuation 

About the role 
The Planning & Building Business Support Officer role provides administrative and customer service support to assist in the delivery of services within the Planning & Building Services Business Unit. This includes responding to enquiries from the public in person, by telephone, email, and through other Council customer service channels.

Other responsibilities include:   

• Provide high quality customer service to internal and external customers, handling enquiries in person, by phone and online.
• Provide timely and accurate administrative support across Planning and Building Services, including permit processing, data entry, correspondence, record management, investigations, enforcement documentation.
• Assist Coordinators, Managers and the broader Planning and Building team through report preparation, minute‑taking, statutory processes, and general administration, contributing to an integrated and collaborative service delivery approach.

About you
You demonstrate a high level of communication and interpersonal capability, enabling effective, and empathetic engagement with members of the public. You are a highly motivated individual who is capable of working autonomously, consistently producing accurate work to a professional standard. You also possess demonstrated knowledge of planning and building processes.

The following is also required: 

• Substantial experience in a customer orientated role.
• Relevant previous experience working within a similar role.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply. 

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include: 

• Employee Working with Children Check 
• New National Police Record Check 

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. 

Position Description 

 Planning & Building Business Support Officer -Position Description.pdf

Apply NOW! 
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to: 

• Attach your resume 
• Attach a cover letter (no more than one page) 
• Respond to the multiple-choice screening questions as part of the application 

Closing date: Wednesday 6th of May at 11:55pm

For further information or a confidential discussion please contact Stav Athanasopoulos, Coordinator Planning and Building Services on 9524 3489 or email sathanasopoulos@gleneira.vic.gov.au 

What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you: 

• Hybrid work environment – Average of 3 days in the office (or pro rata)  
• Flexible work options  
• A supportive and collaborative team environment where your ideas are welcomed  
• Access to paid training and participation in Council’s extensive Learning and Development programs  
• Reward and recognition programs  
• Comprehensive leave entitlements  
• Corporate gym memberships at Glen Eira Leisure  

Working at Glen Eira City Council 
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses. 

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality  services. 

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.