Customer Experience Shift Supervisor
- Build your confidence and grow your leadership skills
- Have regular weekly shifts that align with your schedule
- Part-time rate: $30.51 per hour + superannuation. Get paid annual leave and sick leave
About the role
This part-time role isn’t just a front desk role, you’ll be the go-to person during your shift, making sure everything runs smoothly, supporting the team and ensuring patrons have a great experience every time they walk through our doors. At GEL, we are passionate about providing outstanding service to improve the health and wellbeing of our community and everybody is welcome!
Key Responsibilities
- Provide guidance and support to Customer Experience staff during assigned shifts.
- Ensure daily operations run smoothly and efficiently on open, midday and close shifts.
- Deliver outstanding service to all members and visitors.
- Handle customer complaints and complex enquiries with professionalism and care.
- Prevent and resolve conflicts and escalate complaints as required.
- Maintain a clean, welcoming and professional environment.
To be successful in this role you will:
- Cultivate a supportive environment to guide the Customer Experience team towards success.
- Work effectively with others and contribute to a positive team environment.
- Have experience in retail and managing a fast paced busy team
- Handle conflict resolution and sensitive customer interactions calmly and respectfully.
- Be available to work opening, closing, and/or weekend shifts.
- Have experience with Perfect Gym software and Point of Sale systems.
- Perform duties as a Customer Experience Officer and be paid the relevant pay rate.
Position Description 
Customer Experience Shift Supervisor - Position Description.pdf
Apply NOW!
As part of your application, you will need to attach your resume, cover letter and answer the screening questions about your availability.
Closing date: Tuesday 24th February 2025 at 11.55pm
For further information or a confidential discussion please contact Bayden, Customer Experience Team Leader on 9575 7154 or email bhill@geleisure.com.au
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
